Faqs

✅ FAQs – Health Secrets

Q. Is ordering online secure?
A. Yes, ordering online from Health Secrets is 100% secure. We handle all your personal and payment information with the utmost care. Your data is only accessible to authorized staff, and we strictly follow up-to-date privacy and security protocols.
If you have any questions about security, feel free to email us at HealthSecretsOfficial0@gmail.com.

Q. How do I place my order?
A.
Placing an order on Health Secrets is simple:

  1. Visit the product page of the item you want to buy.

  2. Click on the “Add To Cart” button.

  3. To buy more items, repeat this process for other products.

  4. Go to the “Cart” from the menu.

  5. Click “Proceed to Checkout.”

  6. Fill in your billing and shipping details.

  7. Review your order and click “Place Order.”

  8. You will receive a confirmation email shortly after.

  9. Orders are delivered via Cash on Delivery (COD).

Q. How can I cancel my order?
A.
To cancel your order:

  • If you created an account, log in and cancel from your dashboard.

  • If you ordered as a guest, please call our helpline during working hours.

  • You can also cancel your order during the confirmation call made by our support team.

Q. What is your return policy?
A.
We accept returns under certain conditions. Please visit our Return Policy page for complete details.

Q. What is your refund policy?
A.
To understand how refunds are processed, please check our Refund Policy page.

Q. What are your shipping charges?
A.
We are currently offering Free Shipping across Pakistan. That means Rs. 0/- delivery charges!

Q. Which courier service do you use?
A.
We use reliable courier partners including M&P, TCS, and Leopards Courier Services for fast and safe delivery.

Q. How long does delivery take?
A.
Delivery usually takes 2–3 working days after your order is confirmed via phone call.

Q. How can I order a product that is out of stock?
A.
If a product is out of stock, you can pre-order it by contacting us via call or email at HealthSecretsOfficial0@gmail.com. We’ll inform you as soon as it’s available again.