Refund Policy

At Health Secrets, your satisfaction is our top priority. We stand behind the quality of our health supplements and wellness products. If you are not completely satisfied with your purchase, we’re here to help.

✅ 1. Eligibility for Refund

You may be eligible for a refund if:

You received the wrong item.
The product was damaged or defective upon delivery.
The item was expired at the time of delivery.
You canceled the order before it was shipped.

⚠️ Note: Refunds are not applicable for products that have been opened, used, or tampered with unless the product was defective or damaged.

📦 2. How to Request a Refund

To request a refund, please contact us within 3 days of receiving your order. Email us at HealthSecretsOfficial@gmail.com with the following details:

Your order number
Reason for the refund request
Clear photos of the product (if damaged or incorrect)

Once we receive your request, our team will review it and respond within 24–48 hours.

🔁 3. Refund Process

If your refund is approved:

You will be asked to return the product (if applicable).
Once the product is received and inspected, your refund will be processed.
Refunds are issued via the original payment method (Bank Transfer, Easypaisa, JazzCash) or can be adjusted in the next order upon request.

⏱ Processing Time: Refunds may take 3–7 business days to appear in your account depending on your payment method.

🚫 4. Non-Refundable Situations

We do not offer refunds in the following cases:

Change of mind after receiving the correct product
Allergic reactions (please check ingredients before purchase)
Late claims (after 3 days of delivery)
Sale or clearance items marked as “non-refundable”

ℹ️ 5. Need Help?

If you have any questions about your order or refund status, contact our support team anytime:

📧 Email: HealthSecretsOfficial0@gmail.com
📞 [+92 3194452330]
🌐 Website: www.healthsecrets.shop

Thank you for shopping with Health Secrets. We’re committed to your health, wellness, and satisfaction.